Terms & Conditions

1. Definitions

• "Brevora," "we," "us," or "our" refers to the business operating as Brevora, based at Level 9, Menara Hap Seng 2, Plaza Hap Seng, 50050 Kuala Lumpur, Malaysia.
• "Client" or "you" refers to the individual or organisation that engages with Brevora through the website or through a programme booking.
• "Programme" refers to any of Brevora's three engagement tracks: Introductory Negotiation Skills Workshop, Team Negotiation Programme, or Strategic Negotiation Coaching Engagement.
• "Participant" refers to an individual who attends a programme, whether or not they are also the booking contact.
• "Materials" refers to workbooks, reflection logs, feedback notes, and other written resources provided as part of a programme.
• "Agreement" refers to these Terms and Conditions together with any programme booking confirmation issued by Brevora.

2. Acceptance of Terms

By submitting an enquiry through this website, proceeding with a programme booking, or attending a Brevora programme, you confirm that:

• You are at least 18 years of age, or you are acting on behalf of an organisation with authority to enter into an agreement.
• You have the legal capacity to enter a binding agreement under Malaysian law.
• You have read and understood these Terms and Conditions.

3. Programme Descriptions and Availability

Brevora offers three programme tracks. Detailed descriptions are available on our Solutions page. Brevora reserves the right to modify programme content, format, or scheduling where circumstances require. Significant changes to a confirmed booking will be communicated to the booking contact with reasonable notice.

Programmes are primarily delivered in Kuala Lumpur. Delivery at client premises within the Klang Valley may be arranged subject to separate agreement. Remote delivery options are discussed on a case-by-case basis.

4. Programme Booking and Payment

All fees are quoted and payable in Ringgit Malaysia (RM). Published fees are per participant unless otherwise agreed in writing. The following payment terms apply unless varied by a written booking confirmation:

• Invoices are issued upon confirmation of a booking and are payable within 14 calendar days of the invoice date.
• For the Strategic Negotiation Coaching Engagement, monthly fees are invoiced at the beginning of each month.
• Accepted payment methods will be specified on the invoice.
• Brevora reserves the right to withhold programme access until payment is received.

Organisations registered under HRD Corp (Human Resources Development Corporation) Malaysia may be eligible for SBL-Khas reimbursement. It is the client's responsibility to submit and manage any such claims. Brevora will provide supporting documentation upon request.

5. Cancellation and Rescheduling

• Cancellation by client — 14 or more days before the programme: Full refund or credit toward a future programme at client's choice.
• Cancellation by client — 7 to 13 days before the programme: 50% of the programme fee is non-refundable. The remaining 50% may be credited toward a future programme.
• Cancellation by client — fewer than 7 days before the programme: The full programme fee is non-refundable. A credit note for future use is not available for cancellations in this period.
• Participant substitution: A different participant may be substituted up to 48 hours before the programme commencement without charge, subject to the new participant being appropriate for the programme content.
• Cancellation by Brevora: If Brevora cancels a confirmed programme, a full refund or reschedule at the client's preference will be provided. Brevora will not be liable for any consequential losses arising from such cancellation.

Rescheduling requests by the client submitted 14 or more days in advance will be accommodated where programme availability permits, without penalty.

6. Programme Conduct and Participant Responsibilities

Participants are expected to engage with programme activities in good faith and in a manner consistent with a professional business environment. Brevora reserves the right to exclude any participant whose behaviour is disruptive or inconsistent with the collaborative nature of the sessions. In such cases, no refund will be provided for that participant's fee.

Participants are asked to keep case discussion content from sessions confidential to the group, respecting the professional context in which other participants have shared information.

7. Intellectual Property

All programme materials — including workbooks, reflection log templates, case studies, frameworks, and written facilitator feedback — are the intellectual property of Brevora and are provided to participants under a non-exclusive, non-transferable licence for personal professional use only.

Participants and client organisations may not:

• Reproduce, copy, or distribute materials to persons who have not attended the relevant programme.
• Use materials as the basis for their own commercial training offerings.
• Remove Brevora attribution from any materials.

8. Confidentiality

Brevora treats programme content and participant contributions as confidential. Facilitator notes provided to programme organisers will be of a general nature and will not include specific disclosures made by individual participants during sessions. Case discussions shared during the coaching engagement are held in strict confidence by the facilitator.

9. Disclaimers

Brevora's programmes are designed to develop commercial dialogue skills through structured practice and reflection. We do not represent that participation in any programme will produce specific commercial outcomes, secure specific contracts, or improve financial results by any particular measure. The development of practical skills depends on the effort, context, and circumstances of individual participants and organisations.

Our programmes are educational in nature and do not constitute legal, financial, or professional advice in any specific commercial situation.

10. Limitation of Liability

To the fullest extent permitted under Malaysian law:

• Brevora's total liability to any client arising from these terms or a programme engagement shall not exceed the total fees paid by that client for the relevant programme.
• Brevora shall not be liable for any indirect, consequential, special, or incidental losses, including loss of profit, loss of business, or loss of anticipated savings, even if advised of the possibility of such losses.
• Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraudulent misrepresentation.

11. Force Majeure

Brevora shall not be in breach of these terms if unable to perform its obligations due to circumstances outside its reasonable control, including but not limited to acts of government, natural disasters, public health restrictions, or infrastructure failures. In such circumstances, Brevora will communicate as promptly as practicable and will work with the client to reschedule or otherwise accommodate the engagement.

12. Indemnification

You agree to indemnify Brevora against any claims, damages, or costs (including reasonable legal fees) arising from your breach of these terms, your use of our website, or your conduct during a programme engagement, except to the extent caused by Brevora's own negligence or misconduct.

13. Termination

Either party may terminate a coaching engagement with 30 days' written notice. Fees for sessions already delivered are non-refundable. Where a client terminates, fees for the current month will be charged in full; partial months are not pro-rated. Where Brevora terminates, a pro-rated refund for the remaining unused portion of the current month's fee will be provided.

14. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Malaysia. In the event of a dispute, the parties agree to first attempt resolution through direct discussion in good faith. If the dispute cannot be resolved within 30 days, it will be referred to mediation under the rules of the Asian International Arbitration Centre (AIAC) in Kuala Lumpur before any litigation is commenced. The courts of Malaysia shall have non-exclusive jurisdiction over any proceedings.

15. General Provisions

• Entire agreement: These terms, together with any booking confirmation, constitute the entire agreement between the parties regarding the relevant programme and supersede prior communications.
• Severability: If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it in the future.
• Assignment: Brevora may assign its rights and obligations under these terms to a successor entity. Clients may not assign their rights without Brevora's prior written consent.
• Notices: Formal notices should be sent to [email protected].

16. Changes to These Terms

Brevora may update these Terms and Conditions from time to time. The updated version will be published on this page with a revised "Last Updated" date. Continued use of our website or participation in programmes after an update constitutes acceptance of the revised terms. For active coaching engagements, material changes to terms will be communicated directly to the client before taking effect.

17. Contact

• Email: [email protected]
• Address: Level 9, Menara Hap Seng 2, Plaza Hap Seng, 50050 Kuala Lumpur, Malaysia
• Phone: +60 3 2386 5247